There is nothing that is more challenging than having a loved one in a correctional facility. What used to make the situation even more complicated was the fact that a few years ago, it was close to impossible to find an affordable way of communicating with these people. However, things have greatly changed in the past three decades, especially since companies like Securus became main players in the business. We wanted to find out what customers think about the services offered by the corporation, and this is what they had to say.
One of them stated that she needed a reliable way to communicate with a loved one who was in a correctional facility. The primary challenge that she had was the fact that because it was the husband, she found it a little bit upsetting to take the children down to the facility. She was really impressed when she learned that it was possible to set up a video conferencing-like facility with the correctional facility. She says that now, anytime her kids want to speak to their father, she just calls the friendly and dedicated customer service representatives and they help her with the scheduling of the call.
Another customer confided that he had a problem with the debit phone system and was unable to make his usual phone call to his brother. What impressed him was that when he called the company, and it was late in the night, they got the guy responsible for the connection, and his communication was restored.
Securus has been the best player in the world of telecommunication provision to the inmates. They have been operational since 1986, and they are based in Texas. The company has a client base of more than 20,000 correctional centers across the country. It is easy to see that they will be even more successful in the future.