Is Securus Technologies that Reliable in the Provision of Inmate Telecommunication Services?

There is nothing that is more challenging than having a loved one in a correctional facility. What used to make the situation even more complicated was the fact that a few years ago, it was close to impossible to find an affordable way of communicating with these people. However, things have greatly changed in the past three decades, especially since companies like Securus became main players in the business. We wanted to find out what customers think about the services offered by the corporation, and this is what they had to say.

 

One of them stated that she needed a reliable way to communicate with a loved one who was in a correctional facility. The primary challenge that she had was the fact that because it was the husband, she found it a little bit upsetting to take the children down to the facility. She was really impressed when she learned that it was possible to set up a video conferencing-like facility with the correctional facility. She says that now, anytime her kids want to speak to their father, she just calls the friendly and dedicated customer service representatives and they help her with the scheduling of the call.

 

Another customer confided that he had a problem with the debit phone system and was unable to make his usual phone call to his brother. What impressed him was that when he called the company, and it was late in the night, they got the guy responsible for the connection, and his communication was restored.

 

Securus has been the best player in the world of telecommunication provision to the inmates. They have been operational since 1986, and they are based in Texas. The company has a client base of more than 20,000 correctional centers across the country. It is easy to see that they will be even more successful in the future.

 

How Rick Smith has built his Career in the Telecommunications Sector

Rick Smith is recognized for being a top technology expert and administrator. He currently works at Securus Technologies as the CEO. Smith has been an employee of the firm since 2008 when he was appointed to serve as its head. Richard Falcone was the former leader of the company. Securus Technology has been developing new products each year, and this has facilitated its growth. The firm created a merger with Evercom and Netix in 2004. The two enterprises were known for offering excellent technology services to the corrections sector. Securus grew further in 2009 when it purchased Syscon Justice System. The firm was one the leading providers of offender management systems in the United States. Rick Smith has a rich educational background that has played a significant role in his career accomplishments. The CEO holds a master’s degree in mathematics and also has a degree in electrical engineering.

Rick Smith is an excellent business leader and has assisted Securus Technologies in offering superior products and services to its clients. The company is dedicated to developing innovative solutions, and this has made it be appreciated as one of the industry’s leading companies. It is trusted by more than 3450 law enforcement and correctional facilities in North America. Securus Technologies has an outstanding reputation that Rick has been working had to maintain. Visit Bloomberg to know more about Rick.

Before being offered a job by Securus Technologies, Smith has served several telecommunication companies for a couple of years. This enabled him to acquire sufficient experience. He was once hired by Frontier Corporation and had an opportunity to hold various offices in the organization. Rick served in various departments of the corporation, and they include information technology, finance, operations, and business development. He was also hired by Eschelon Telecom and served for about nine years. Smith rose through the ranks at the enterprise and was made its CEO. His service at the firm was outstanding since it managed to raise its revenue from around $30 million to more than $350 million. Eschelon Telecom also increased its EBITDA to over $80 million and its CAGR improved by more than 48 percent. In 2005, Rick led the enterprise in having its first IPO.

Securus Technologies has been growing at a notable rate since Rick Smith took over its leadership. The company has developed several top-notch products that are devoted to solving the needs of its clients. It also has an outstanding patent portfolio for the inventions that it has made over the years. Rick believes that the company’s products are exceptional and cannot be beaten by its competitors. Securus Technologies serves over 1.2 million inmates who are held in more than 3450 penitentiaries across North America. The products that it develops are used for communication, logistics, and security.

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The Leader Of The Pack

It is no secret that the communications industry is huge in this day and age. What is not so well known is that a company called Securus Technologies is leading the pack in the niche of prison communications. This company has a vision of taking prison communications from the level of simply providing that service to the prisoners, to using communications in order to make the prison environment safer for prisoners and staff alike. They seem to have had the inside track on this niche for so long now that they pretty much have a lock on the products and services they provide. No other communications company comes close.

 

Considering how large the prison industry is these days, how many inmates are incarcerated in that system and how much of all of this that Securus Technologies is nvolved in through exclusive contracts, and you get an idea of how successful their vision really is. This speaks to the technologically skilled staff of Securus and how well they implement their vision and ideas into practical communications products. It is one thing to have an idea on how to improve communications, it is quite another to take that idea and implement it successfully to the point where thousands of law enforcement agencies hop on board with it.

 

This is where Securus is different. They have managed to take a multi-billion dollar business, carve their own niche out of it and call it their own.